Management Team

Byron Clithero – Clinic Director

When did you join Metro Health & Wellbeing?

July 199

About Byron:

Byron graduated from Salford University in 1992. He initially became interested in physiotherapy through his involvement in sport and has never lost his passion for either.

He has gained a vast array of post graduate qualifications including injection therapy, acupuncture and the diploma in Orthopaedic medicine. He was also chair of ACPOMIT (the Association of Chartered Physiotherapist with an interest in Orthopaedic medicine and Injection therapy) for a number of years.

He quickly learnt that there was a much bigger market for high quality physiotherapy than within the sporting world. He has spent a great deal of time promoting the benefits of physiotherapy and his passion for this has established Metro Physio as the North West’s largest provider of private physiotherapy.

He has secured contracts with a large number of the North West’s     largest and most prestigious corporate clients. He also gains referrals     from the region’s most renowned Specialists. His continued passion and reputation within sport has earned him referrals of international sports performers. Not confined to the realms of sport he has also provided treatment to professional entertainers and TV celebrities.

He still continues to teach gymnastics and is directly responsible for producing Great Britain’s first ever European Champion.

Stuart Ainsworth – Operations Manager

When did you join Metro Health & Wellbeing?

January 2003

Main responsibilities – To ensure the smooth running of all operations at Metro Health & Wellbeing including:

• Overall responsibility for clinic standards & facilities at Head Office and Satellite clinics
• Overall responsibility for Admin department performance & efficiency
• Reception / Administration staff performance and training
• Ensure the highest standard of reporting and service provided to all of our providers
• Ensure that the physiotherapy team has the best possible support from Head Office & the admin department
• Accounts Manager (including accounts payable / receivable)
• Customer Service Manager

Also responsible for:

• Liaising with the Clinic Director and the Sales & Marketing Manager in the development and implementation of future projects and services
• Liaising with the clinic director in the development of all internal procedures / processes including the necessary I.T requirements and training
• Recruitment and induction of new staff

Carrie Joynson – Assistant Operations Manager

When did you join Metro Health & Wellbeing?

August 2010

Main responsibilities – Supporting and assisting the Operations manager with the day to day running of Head office and the external clinics.

• Overseeing the patient registration process, booking in of patients and ensuring customer service and customer care is maintained to a high standard.
• Supporting the Physiotherapists with administration and submitting their treatment reports.
• Overseeing and assisting in patient management and patient care

 Also responsible for:

• Stock control
• Clinic standards (Head office and external clinics)
• Accounts payable
• Dealing with customer and patient e-mail/telephone queries.

 Stephen Davidson – Sales and Marketing Manager

When did you join Metro Health & Wellbeing?

September 2009

Main responsibilities – Ensuring the Metro Health & Wellbeing brand is pushed forward at every opportunity whilst constantly seeking potential new business.

• Marketing all company services
• Seeking potential new business
• Producing advertising  material
• Website maintenance and development