Admin Team

Victoria Lewis – Administrator

When did you join Metro Health & Wellbeing?

June 2011

Main responsibilities – The booking in process of patients and ensuring the experience with Metro Health and Wellbeing is of the highest quality from the very beginning.

• Completing all bookings in a timely, efficient and effective manner.
• Guaranteeing convenient appointments always within 48 hours and more often than not within 24 hours
• Providing thorough explanations throughout the booking process
• Advising the patient of what to expect at their first appointment

Also responsible for:

• Patient Management – involves looking after individual patient cases
• Supporting  the Administrative team and Physiotherapists

Michelle Walkling – Receptionist

When did you join Metro Health & Wellbeing?

January 2007

Main responsibilities – Meeting and greeting patients at Metro Health & Wellbeing head office. The booking in process of patients and ensuring the experience with Metro Health and Wellbeing is of the highest quality from the very beginning.

• Completing all bookings in a timely, efficient and effective manner.
• Guaranteeing convenient appointments always within 48 hours and more often than not within 24 hours
• Providing thorough explanations throughout the booking process
• Advising the patient of what to expect at their first appointment

Chloe Davies – Receptionist

When did you join Metro Health & Wellbeing?

June 2011

Main responsibilities – Meeting and greeting patients at Metro Health & Wellbeing head office. The booking in process of patients and ensuring the experience with Metro Health and Wellbeing is of the highest quality from the very beginning.

• Completing all bookings in a timely, efficient and effective manner.
• Guaranteeing convenient appointments always within 48 hours and more often than not within 24 hours
• Providing thorough explanations throughout the booking process
• Advising the patient of what to expect at their first appointment